Shipping policy

At Easypik, we aim to make every order simple, convenient, and reliable. This Shipping Policy explains how orders are processed and delivered across the United Arab Emirates.

1. Delivery Coverage

We currently deliver to addresses across the United Arab Emirates, subject to courier availability and applicable delivery areas.

Please make sure your delivery address, phone number, and other order details are accurate when placing your order.

2. Order Processing

Orders are processed after they are successfully placed and confirmed.

Processing and delivery times may vary depending on product availability, order volume, location, and courier operations.

Once your order has been handed over to the delivery partner, you may receive delivery updates through the contact details provided with your order.

3. Delivery Time

Estimated delivery timelines are provided during the checkout process or communicated with your order confirmation.

Delivery may occasionally take longer due to circumstances outside our control, including public holidays, weather conditions, courier delays, incorrect address details, or other operational circumstances.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

From time to time, Easypik may offer free delivery on selected orders, products, or promotional campaigns. Any applicable shipping offer will be clearly displayed at the time of purchase.

5. Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

If an address is incomplete or incorrect, delivery may be delayed or additional arrangements may be required with the customer.

6. Failed Delivery

If our delivery partner is unable to complete a delivery because the customer is unavailable or the provided delivery information is incorrect, the courier may attempt to contact the customer to arrange another delivery attempt.

Additional delivery arrangements may apply depending on the circumstances.

7. Damaged or Incorrect Orders

If your order arrives damaged, incomplete, or different from what you ordered, please contact our customer support team as soon as possible with your order details and relevant photos.

We will review the matter and assist you in accordance with our Returns & Refunds Policy.

8. Order Tracking

Where tracking is available, tracking information may be shared with you through the contact details provided when placing your order.

Tracking updates are provided by the delivery partner and may take some time to appear after an order has been dispatched.

9. Contact Us

If you have any questions regarding your delivery, please contact our customer support team with your order number so we can assist you efficiently.

Easypik
Email: [support@easypik.store]